Shipping policy

Last updated: 1 September 2026

Thank you for shopping with Creation Kingdom.

We carefully prepare and package every order before dispatching it from the United Kingdom. This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered within the UK and internationally.

Order Processing

Many of our products are 3D printed and/or personalised to order.

Processing times can vary depending on:

  • The product ordered
  • Personalisation requirements
  • Quantity
  • Current order volumes
  • Custom design requirements

The estimated processing or dispatch time shown on the product page or during checkout applies before your order is handed to the delivery provider.

Please note that processing time and delivery time are separate.

If your order contains several products with different processing times, we may wait until the complete order is ready before dispatching it together.

UK Delivery

UK orders are normally sent using Royal Mail or another suitable delivery provider.

Available delivery services and prices will be shown during checkout.

Depending on the service selected, tracking may be available.

Delivery estimates provided at checkout begin after your order has been dispatched.

Delivery estimates are not guaranteed delivery dates unless a service is specifically described as guaranteed.

International Delivery

We are pleased to ship Creation Kingdom products worldwide.

International orders may be sent using Royal Mail International services or another suitable postal or courier provider.

Available shipping options and prices depend on:

  • Destination country
  • Parcel size
  • Parcel weight
  • Value of the order
  • Delivery service selected

Where tracking is included with your chosen delivery service, tracking information will be provided after dispatch.

International Delivery Times

International delivery times vary depending on the destination and delivery service.

Orders can occasionally take longer because of circumstances outside our control, including:

  • Customs processing
  • Border inspections
  • Local postal delays
  • Public holidays
  • Severe weather
  • Transport disruption
  • Industrial action
  • High seasonal demand

Any international delivery times shown on our website are estimates rather than guaranteed arrival dates, unless expressly stated otherwise.

If you need an order for a specific date, please contact us before ordering and we will advise whether your requested timescale appears achievable.

Customs, Import VAT & Duties

International orders may be subject to:

  • Import VAT
  • Customs duties
  • Customs clearance charges
  • Local taxes
  • Handling or administration fees

Where applicable taxes or duties are collected from you during checkout, this will be shown as part of your order.

Where charges have not been collected at checkout, they may be payable by the recipient when the parcel enters the destination country.

These charges are determined by the destination country's authorities and are outside Creation Kingdom's control.

The customer is responsible for any customs duties, import taxes or other charges legally payable by the recipient unless we expressly state that they have already been included in the purchase price.

We recommend checking your country's import rules before ordering if you are unsure.

Pay Postage Once

Where possible, Creation Kingdom operates a combined-postage approach.

This means that when you purchase multiple eligible products in the same order, we aim to package them together rather than charging separate postage for every individual item.

Your final shipping charge will depend on the:

  • Combined weight
  • Parcel dimensions
  • Destination
  • Shipping service selected

Larger orders may move into a higher postal weight or parcel-size band.

The shipping price displayed during checkout will be the shipping charge applicable to your order.

Tracking

Where you select or receive a tracked delivery service, tracking details will normally be provided after dispatch.

Please allow some time after receiving your dispatch notification for the tracking system to update.

Not every postal service provides full tracking throughout the entire journey.

For some international destinations, tracking may transfer from the UK postal provider to the postal service in the destination country.

Delivery Addresses

Please check your delivery address carefully before placing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after ordering, contact us immediately at:

Email: Contact Us
Website: www.CreationKingdom.co.uk

If your order has not yet been dispatched, we will try to correct the address.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Incorrect or Incomplete Addresses

If a parcel cannot be delivered because an incorrect or incomplete address was supplied, it may be returned to us.

Once the parcel has been returned, we will contact you.

Where appropriate, we may be able to resend the order, but an additional postage charge may be required where the delivery problem resulted from an incorrect or incomplete address supplied by the customer.

Personalised and custom-made products will not automatically qualify for a refund simply because an incorrect delivery address was supplied.

Any refund or reshipping decision will remain subject to applicable consumer law.

Returned or Unclaimed International Parcels

International parcels may occasionally be returned because:

  • Customs charges were not paid
  • Delivery was refused
  • Delivery was repeatedly attempted
  • The parcel was not collected
  • The address was incorrect or incomplete

If a parcel is returned to Creation Kingdom, please contact us to discuss the available options.

Where legally permitted, additional postage may be required before the parcel can be resent.

Any refund due will be dealt with in accordance with our Returns & Refund Policy and applicable consumer law.

Delayed Orders

Postal delays can occasionally occur.

If your order has not arrived within the expected delivery period, please contact us at:

Email: Contact Us
Website: www.CreationKingdom.co.uk

Please include your:

  • Name
  • Order number
  • Delivery address

We will check the available tracking information and, where necessary, contact the delivery provider.

Please be aware that postal companies normally require a certain amount of time to pass before officially classifying an item as lost.

Lost Parcels

If a parcel appears to have been lost during delivery, please contact us rather than attempting to resolve the matter solely with the delivery provider.

Where appropriate, we will investigate the shipment with the postal or courier company.

If an order is confirmed as lost, we will provide an appropriate remedy in accordance with your consumer rights, which may include a replacement or refund.

For UK consumer orders, your statutory rights relating to delivery are not affected by this policy.

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as reasonably possible.

It is helpful if you provide photographs showing:

  • The outer packaging
  • Shipping label
  • Internal packaging
  • Damaged product

Please retain the packaging until we have advised you what to do, as the delivery provider may require evidence when we make a claim.

Your rights relating to damaged or faulty goods are explained further in our Returns & Refund Policy.

Multiple-Item Orders

We normally aim to dispatch products from the same order together.

If your order contains personalised, custom or made-to-order items, the entire order may be held until all products are ready.

In some circumstances, we may dispatch an order in more than one parcel.

If this happens, you may receive separate tracking information.

Pre-Orders & Custom Orders

Pre-order, personalised and custom-made products may have different production times from standard products.

Where applicable, an estimated production time will be provided on the product page or discussed with you before your custom order is confirmed.

The delivery estimate begins once production has been completed and the order has been dispatched.

Delivery Instructions

If your delivery provider offers delivery preferences, safe-place instructions or collection options, these may be managed directly through the carrier's tracking service.

Please choose safe-place instructions carefully.

Creation Kingdom cannot guarantee that a delivery provider will be able to follow specific delivery instructions.

Orders Marked as Delivered

If tracking shows that an order has been delivered but you cannot locate it, please first check:

  • Around your property
  • Any designated safe place
  • With other members of your household
  • With neighbours where appropriate
  • Any delivery photograph or tracking information

If you still cannot locate the parcel, contact us and we will assist with investigating the delivery.

A carrier marking a parcel as delivered does not remove any consumer rights you may have if the goods were not actually delivered to you.

Shipping Restrictions

Although we aim to ship worldwide, there may occasionally be countries or regions we cannot deliver to because of:

  • Postal restrictions
  • Sanctions
  • Import restrictions
  • Carrier limitations
  • Safety or regulatory requirements

If we cannot fulfil an order to your destination, we will contact you and issue an appropriate refund.

Responsibility for Delivery

For consumer orders, responsibility for the goods remains with Creation Kingdom until the goods are delivered to you, or to another person you have identified to receive them, except where applicable law provides otherwise.

This does not affect your statutory consumer rights.

Contact Us

If you have questions about shipping or need help with an order, please contact:

Creation Kingdom
Email: Contact Us
Website: www.CreationKingdom.co.uk