Privacy policy

Last updated: 1 September 2026

At Creation Kingdom, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, place an order, request a custom product, contact us, subscribe to marketing or otherwise interact with Creation Kingdom.

It also explains the rights you may have regarding your personal information.

1. Who We Are

Creation Kingdom is responsible for the personal information we collect and use through this website.

Creation Kingdom
Email: Contact Us
Website: www.CreationKingdom.co.uk

For the purposes of UK data protection law, Creation Kingdom is the data controller for personal information that we determine how and why to process.

2. Information We Collect

The information we collect depends on how you interact with Creation Kingdom.

Contact Information

We may collect:

Your name
Email address
Telephone number
Billing address
Delivery address

Order Information

When you place an order, we may collect:

Products ordered
Order number
Order value
Delivery method
Payment status
Order history
Returns, refunds or replacement information
Discount or promotional codes used

Payments are processed securely through payment service providers. We do not normally receive or store your complete payment card details.

Personalised & Custom Order Information

If you order a personalised or custom product, we may collect information you provide so that we can create your order, including:

Names
Initials
Wording
Dates
Colours
Sizes
Design requirements
Custom instructions
Photographs
Drawings
Reference images
Files uploaded through a custom-order form

Please only provide information that is necessary for your order.

If you provide personal information relating to another person, such as a name to be added to a personalised gift, you should ensure that you are entitled to provide that information to us.

Customer Service Information

If you contact us, we may collect:

Your name and contact details
Order number
Details of your enquiry
Copies of correspondence
Photographs or files you send us
Complaint or return information

Website & Device Information

When you use our website, information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Approximate location
Date and time of visits
Website interactions
Cookie identifiers
Shopping and browsing activity

Marketing Information

Where applicable, we may collect information about:

Whether you have subscribed to marketing
Your marketing preferences
Email interactions
Advertising preferences
Cookie consent preferences

3. How We Collect Information

We may collect personal information:

Directly from you
When you place an order
When you contact us
When you create or use a customer account
When you request a custom order
When you complete a website form
When you subscribe to marketing
Automatically when you browse our website
From payment providers
From delivery providers
From fraud-prevention providers
From analytics and advertising services where permitted
From social media services where you choose to interact with us

4. How We Use Your Information

We use personal information for purposes including:

Processing & Fulfilling Orders

We may use your information to:

Process your purchase
Confirm your order
Create personalised products
Take or confirm payment
Package your order
Arrange delivery
Send dispatch and delivery information
Handle returns, refunds and replacements

Our lawful basis is generally that processing is necessary to perform our contract with you.

Custom Orders

Information supplied for personalised or custom orders may be used to:

Understand your requirements
Prepare or create a design
Contact you about your request
Produce the agreed product
Resolve any issues with the order

Our lawful basis will generally be taking steps at your request before entering into a contract or performing our contract with you.

Customer Service

We may use your information to:

Answer questions
Respond to enquiries
Resolve order problems
Handle complaints
Provide after-sales support

We may rely on performance of our contract with you or our legitimate interests in providing effective customer service.

Operating & Improving Creation Kingdom

We may process information to:

Operate our website
Improve our products and services
Understand how visitors use our website
Analyse store performance
Maintain business records
Improve customer experience
Develop new products

Where appropriate, we rely on our legitimate interests in operating and improving our business.

Fraud Prevention & Security

We may process information to:

Detect suspicious transactions
Prevent fraud
Protect our customers
Protect our website
Maintain security
Prevent misuse of our services
Establish or defend legal claims

We may rely on our legitimate interests and/or legal obligations.

Legal & Accounting Requirements

We may retain or process information where necessary to comply with:

Tax requirements
Accounting requirements
Consumer protection laws
Regulatory requirements
Court orders
Lawful requests from authorities
Other legal obligations

Our lawful basis is compliance with a legal obligation.

5. Lawful Bases for Processing

Where UK, EEA or similar data protection law applies, we generally rely on one or more of the following lawful bases:

Contract – where processing is necessary to fulfil an order or provide a service you have requested.

Legal obligation – where processing is necessary for us to comply with the law.

Legitimate interests – where processing is reasonably necessary to operate, protect or improve Creation Kingdom, provided our interests do not override your rights.

Consent – where you have given us permission, including for certain marketing, advertising and non-essential cookies.

Where we rely on consent, you can withdraw your consent at any time.

6. Our Ecommerce Platform

Our online store is hosted by Shopify, which provides the ecommerce technology used to operate our website and process transactions. When you visit or make a purchase from our store, personal information may be processed by the platform to provide ecommerce services and enhanced services, including security, fraud prevention, analytics, personalised experiences and, where you have provided any required consent, relevant advertising. This may include information about your interactions with our store, other merchants and the platform. Information may be shared with the platform and its approved service providers in countries outside the country where you live. Appropriate safeguards are used where required by applicable law. You can learn more in the Shopify Consumer Privacy Policy and manage certain choices through the Shopify Privacy Portal.

Shopify Consumer Privacy Policy
Shopify Privacy Portal

7. Who We Share Information With

We may share personal information with trusted third parties where necessary to operate our business and provide your order.

These can include:

Ecommerce and website service providers
Payment processors
Postal and courier companies
Email and communication providers
IT and security providers
Analytics providers
Advertising providers, where permitted
Accountants and professional advisers
Fraud-prevention services
Government, regulatory or law-enforcement authorities where legally required

We only provide information reasonably necessary for the relevant service.

We do not sell personal information for money.

However, some advertising or data-sharing activities may be legally defined as a sale, sharing or targeted advertising under certain privacy laws even where no money is exchanged. Where such laws apply, we provide the required choices and opt-out mechanisms.

8. Delivery Companies

When you place an order, we need to provide certain information to postal or courier companies so they can deliver your purchase.

This may include:

Your name
Delivery address
Email address
Telephone number
Order or parcel reference

The delivery provider may use this information to deliver your parcel, provide tracking information and contact you about delivery where necessary.

For international orders, information may also need to be supplied to customs authorities and international delivery partners.

9. Cookies & Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files placed on your device that help websites operate and can provide information about how a website is used.

We may use:

Essential Cookies

These are necessary for functions including:

Shopping baskets
Checkout
Payments
Customer accounts
Website security

Functional Cookies

These can remember choices and preferences to improve your experience.

Analytics Cookies

These help us understand how customers use our website and how we can improve it.

Advertising Cookies

Where permitted, these can help measure advertising effectiveness and provide more relevant advertising.

Where consent is required by law, we will not use non-essential cookies for these purposes unless you have given your consent.

You can manage your choices using the Cookie Preferences option available on our website.

UK and EEA customers must be given an appropriate choice regarding non-essential tracking where required, including when Network Intelligence is enabled.

10. Marketing Communications

If you choose to receive marketing from Creation Kingdom, we may send you information about:

New products
Special offers
Promotions
Sales
Product launches
Creation Kingdom news

Where consent is required, we will only send this marketing after you have agreed to receive it.

You can unsubscribe at any time by clicking the unsubscribe link in a marketing email or contacting:

Email: Contact Us
Website: www.CreationKingdom.co.uk

Unsubscribing from marketing does not prevent us from sending essential communications relating to an order, such as:

Order confirmations
Dispatch notifications
Delivery updates
Customer service messages
Refund information

11. International Customers & Data Transfers

Creation Kingdom is based in the United Kingdom and sells products worldwide.

Some of the organisations we use to operate our business may process personal information outside the United Kingdom or outside the country where you live.

Where data protection law requires safeguards for an international transfer, appropriate safeguards will be used.

These may include:

Transfers to countries recognised as providing adequate data protection
Standard contractual clauses
UK-approved international data transfer mechanisms
Other legally recognised safeguards

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

How long information is retained depends on factors including:

Why we collected it
Whether an order remains active
Customer-service requirements
Tax and accounting obligations
Fraud prevention
Legal requirements
Potential disputes or claims

Order and transaction records may be retained for the period necessary to satisfy applicable tax, accounting and legal requirements.

Customer-service correspondence may be retained where reasonably necessary to deal with enquiries, complaints or disputes.

Information relating to personalised/custom orders may be retained where reasonably necessary to fulfil the order, deal with queries or maintain appropriate business records.

Marketing information may be retained until you unsubscribe, withdraw consent or we determine it is no longer required.

When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

13. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information.

These can include the right to:

Ask whether we hold information about you
Request access to your information
Correct inaccurate information
Request deletion of information
Restrict certain processing
Object to certain processing
Request data portability
Withdraw consent
Object to direct marketing
Opt out of certain targeted advertising or data-sharing activities
Make a complaint to a relevant supervisory authority

These rights are subject to applicable law and may not apply in every circumstance.

We may need to verify your identity before responding to certain requests.

To exercise a privacy right, contact:
Email: Contact Us
Website: www.CreationKingdom.co.uk

14. UK & European Customers

If UK GDPR or EU GDPR applies to you, your rights may include:

Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent

Where processing is based on consent, withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

UK customers also have the right to complain to the Information Commissioner's Office (ICO).

15. Customers in Other Countries

Customers outside the United Kingdom may have additional rights under the privacy laws applicable in their country, state or territory.

Depending on where you live, these may include rights to:

Access information
Correct information
Delete information
Obtain a portable copy
Opt out of certain sharing
Opt out of targeted advertising
Appeal a privacy decision

Where these laws apply to Creation Kingdom, we will respect the rights required by applicable law.

16. Data Sharing & Advertising Choices

Where applicable privacy laws give you the right to opt out of the sale or sharing of personal information or its use for targeted advertising, you may exercise those rights through the privacy controls made available on our website.

We also respect recognised privacy signals where required by applicable law.

Where consent is required for personalised advertising, you may change or withdraw your consent through our cookie or privacy preferences.

17. Security

We take reasonable technical and organisational measures designed to protect personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers are also responsible for keeping passwords and account information confidential.

18. Children's Privacy

Although some Creation Kingdom products may be purchased as gifts for children, our website is intended for customers who are legally able to make purchases.

We do not knowingly use our website to collect children's personal information for direct marketing.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact:

Email: Contact Us
Website: www.CreationKingdom.co.uk

19. Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website you visit.

20. Data Protection Complaints

If you have concerns about how Creation Kingdom collects, uses, stores or shares your personal information, please contact us at:
info@creationkingdom.co.uk

Please provide enough information for us to understand and investigate your complaint.

We will:

Provide a clear way for you to make a data-protection complaint
Acknowledge receipt of your complaint within 30 days
Investigate the complaint appropriately and without undue delay
Keep you reasonably informed of progress
Inform you of the outcome

These complaint-handling requirements became a legal requirement for UK organisations from 19 June 2026.

If you are located in the United Kingdom and are dissatisfied with our response, you have the right to raise the matter with the:

Information Commissioner's Office (ICO)

Customers outside the United Kingdom may also have the right to complain to their local data-protection or privacy regulator.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

Our business
Our products and services
Website functionality
Service providers
Privacy practices
Applicable laws and regulations

When we update this policy, we will update the Last updated date at the top of the page.

Where required by law, we will provide additional notice of significant changes.

22. Contact Us

For questions about this Privacy Policy, privacy requests or data-protection complaints, contact: